CSR ROCKS  :  Support That Stands Out
Explore Our Monthly Service Plans
Prices are calculated based on your sales volume so you can choose 
the most suitable package for your company size.
There is no point going through the huge hassle of hiring and training people when it is possible to get fast and cost effective customer service integrated immediately based on your company needs. 
ESSENTIALS
77
1 month €0 cost.
Billed monthly, no set up fee.
You can cancel anytime!
  • We Handle Up to
    100 Customer Responses Monthly
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Monthly Reports and Feedback
STARTUP
177
1 month €0 cost.
Billed monthly, no set up fee.
You can cancel anytime!
  • We Handle Up to
    240 Customer Responses Monthly
  • Email Follow Up Sequence Setup 
  • Frontline Email Support
  • Monthly Reports and Feedback
GROWTH
277
1 month €0 cost.
Billed monthly, no set up fee.
You can cancel anytime!
  • We Handle Up to
    400 Customer Responses Monthly
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Monthly Reports and Feedback
ESSENTIALS
77
Billed monthly, no set up fee.
You can cancel anytime!
  • We Handle Up to
    100 Customer Responses Monthly
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Negative Seller Feedback Removal
  • Critical Customer Review  Comment
  • Positive Seller Feedback Comment
  • Positive Customer Review Comment
STARTUP
177
Billed monthly, no set up fee.
You can cancel anytime!
  • We Handle Up to
    240 Customer Responses Monthly
  • Email Follow Up Sequence Setup 
  • Frontline Email Support
  • Negative Seller Feedback Removal
  • Critical Customer Review Comment
  • Positive Seller Feedback Comment
  • Positive Customer Review Comment
GROWTH
277
Billed monthly, no set up fee.
You can cancel anytime!
  • We Handle Up to
    400 Customer Responses Monthly
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Negative Seller Feedback Removal
  • Critical Customer Review Comment
  • Positive Seller Feedback Comment
  • Positive Customer Review Comment
Email Support Service
Plan Starts at
77
Billed monthly, no set up fee.
You can cancel anytime!
  • We Handle Up to 100 Customer Responses Monthly
  • Hiring And Training
  • Initial Follow Up Email Sequence Set up
  • Front-line Email Support
Product Listing Check Up
Price per listing
6
Billed monthly, no set up fee.
You can cancel anytime!
  • Listing Check Up for Optimization
  • Positive Customer Review Correspondence
  • Critical Review Correspondence
  • Answer the questions posted  by customers
Pacifier Service
Price Per conversion
20
Billed monthly, no set up fee.
You can cancel anytime!
  • Engage Negative Reviewers Through Email 
  • Implement All Measures To Ensure 100% Customer Guarantee is Applied
  • Convert Negative Reviews to Positive Reviews
CSR ROCKS customer service comes with 100% SATISFACTION GUARANTEE! 
Goodbye to the tedium of responding to support emails - Hello to a sharp increase in daily productivity!
WHAT HAPPENS WHEN YOU CLICK "GET STARTED"?
After you click "Start Free Trial" 

STEP #1. Immediately - You will land on survey page and you'll receive email where we get to know who, what, when, where and how things are with you and how we can start working together asap.

STEP #2 - Preparation (after around 5 days)
This stage encompasses gathering of data, training CSRs and setting up of tools needed.

STEP #3 - Execution (after 1-2 weeks )
This is the final stage where we take over customer service, evaluate the performance, provide action plan and implement actions for better results.
    CSR Rocks Services!
    Are you running yourself or your staff ragged trying to handle your increasing
    Amazon customer support needs?
    Amanda Oakley
     CSR Rocks Customer Service
    These Packages Include:
    MORE ENGAGEMENT
    1. Initial Follow Up Email Sequence Set up
    Engagement. That’s what you get through this vital service from CSRrocks. When a customer purchases your product, they appreciate a note from you ensuring them that their package is on its way or asking them if they’re having any problems that you can help with. Such communication lets your customers know you take pride in what you’ve sold them and prompts them to come back to you again when they need similar products in the future. 

    HEAVY LIFTING
    Hiring And Training
    We take these two tedious tasks off your hands with a proven hiring process that attracts well-spoken, ready-to-work applicants who are eager to learn how to be the best CS rep they can be. Then our experts mold each new hire into a reliable, meticulous, over-delivering team member through our proven-effective training program. You derive the benefits of these systematized processes without lifting a finger.
    WE TAKE CARE OF YOUR AMAZON EMAILS
    Front-Line Email Support
    Say goodbye to the tedium and pump up your productivity by letting our well-spoken, passionate, highly-trained team take this troublesome but necessary task off your hands. There’s an art to following up with your customers and making sure they’re happy without coming across as pushy or annoying, and we’ve mastered it. Forge a bond with your customers and make sure you stay on their minds for all the right reasons by sending them helpful, engaging emails that they’ll actually want to read! So you can get MORE REVIEWS!
    MORE ENGAGEMENT
    Follow Up Email Sequence Set up
    Engagement. That’s what you get through this vital service from CSRrocks. When a customer purchases your product, they appreciate a note from you and that is where the magic happens... Your customers either respond or not.. CSR Rocks is all about testing constantly better ways to engage your customers, get them to reply and get them leave a review to your product and seller central account. 
    OUR MAIN FOCUS IS TO GET
    More Reviews And Seller Feedback!
    When you’re right there to answer your customers’ emails, you’re setting yourself apart from so many Amazon sellers who are impossible to get hold of. Even if a customer has problems with your product, they’ll appreciate your on-time support. That appreciation translates into more positive reviews and repeat customers, as well as an influx of new customers who crave this kind of connection they have difficulty finding elsewhere on Amazon. 

    The above email service is the CORE of CSR Rocks
    but we’re always working to identify and meet emerging Amazon customer support needs; 
    We’d love to handle yours!
    Additional CSR Rocks Services:
    PRODUCT LISTING CHECKUP
    We Keep Your Product Listings Accurate and Up-to-date
    You probably understand just how important it is to keep your listings accurate and up-to-date, but who has time for it? We do. We’ll constantly patrol your pages to ensure all your listings reflect the latest info and images related to each product. This includes keeping tabs on seasonal products so that you’re always highlighting their most potent benefits to your prospects.

    NEGATIVE SELLER FEEDBACK REMOVAL
    We Keep Your Amazon Account Secure!
    This kind of feedback can hurt your account standing but can also be a bellwether to warn you about problems with your product or service. Our team will work diligently to address customer issues and use that prompt attention to your customers to facilitate a request to remove this feedback from your account. In the end, you can use this feedback to correct any product or service issues while keeping your account healthy at the same time.

    CRITICAL CUSTOMER REVIEW CORRESPONDENCE
    We Deliver You More Info About Shortcomings of Your Products
    Just as with feedback, critical customer reviews can give you valuable info you might not otherwise receive about shortcomings of your product. If you fail to respond to these reviews, prospects will figure that you simply don’t care about the feedback you receive. But if you respond in a positive way, you show them that you’re eager to improve your product and truly care about your customers. And we take care of it all for you.
    POSITIVE SELLER FEEDBACK CORRESPONDENCE
    CSR Rocks Will Increase Your Customer Retention
    When someone takes the time to leave you positive feedback, you never want them to feel that their time was wasted. Getting back to them with even a simple thank-you goes a long way toward cementing your name in their brain as a company they love to do business with. Not only that, it increases the likelihood that they’ll spread the word about just how awesome you are.

    POSITIVE CUSTOMER REVIEW CORRESPONDENCE
    CSR Rocks Will Get You More Repeat Customers
    Positive customer reviews are the lifeblood of an Amazon business, so you want to be sure that everyone who takes the time to leave one for you knows just how much you appreciate it. We’ve mastered the art of expressing gratitude without going overboard and coming across as obsequious or annoying. The result is many more repeat customers in your pocket as well as converting prospects who are reeled in by your evident customer satisfaction.

    CRITICAL CUSTOMER REVIEW MANAGEMENT
    We'll Handle Your Negative Reviews
    Responding to a critical review goes beyond a short blurb on the review page. We go the extra mile to turn your unhappy customer into a happy or at least mollified one. Then we work to convince them to give your product another look with an eye toward the excellent support they’ve received. You’ll be surprised how many will be happy to write a more positive review, and turning just a few reviews positive can have a dramatic effect on a product’s rating.

    GET STARTED WITH CSR ROCKS TODAY!
    Because with CSR Rocks you have more time, more happy customers  and more freedom.
    When you turn your Amazon customer support needs over to CSR Rocks, you:
    •  SAY GOODBYE to the tedium of responding to support emails and say hello to a sharp increase in daily productivity.

    •  TEMPT PROSPECTS and secure customers by proclaiming the excellence of your customer support – and ensuring that those claims are fully realized 

    •  STOP WORRYING whether the next support person you hire will turn out to be a dream-come-true or a menace to your brand

    •  FREE YOURSELF and your staff to take on the tasks to which you’re best suited – creating awesome products and growing your business 

    •   WATCH YOUR customer retention rate shoot through the roof! 
     Show your customers how much they matter with our comprehensive suite of Amazon Customer Support Services!
    Now, you can give it to them with CSR Rocks!
    APPLY FOR YOUR OWN AMAZON CSR SERVICE
    Stand out in your customers minds – for all the right reasons! Get your trained customer service person today!
     This training and service is available only for companies who want to make a difference in their customers' lives.

    Company Address | ONESELF LTD, Unit 1109, Kowloon Centre, 33 Ashley Road, Tsim Sha Tsui Kowloon, HONG KONG
    © Copyright. CSR Rocks! All rights reserved.