CSR ROCKS: Support That Stands Out
Keep your Product Listings Accurate and Up to date 
with our Product Listing Check up Package
You Probably understand just how important it is to keep your listings accurate and up-to-date, 

but who has time for it? 

We'll constantly patrol your pages to ensure all your listings reflect the latest information and images related to each product. 

This includes keeping tabs on seasonal products so that you're always highlighting their most potent benefits to your prospects.
We keep your Amazon Account Secure!
Maintaining Great Seller Feedback Score for an Excellent Amazon Account Health
Maintaining a great Seller Feedback score is an important part of attaining an excellent Amazon Account Health. 

CSR ROCKS follows a process of acknowledging positive Seller Feedback as well as in requesting for the removal of negative ones. 
Addressing Product Reviews for increased Sales
Product reviews are your "personal recommendations" from your customers. Reviews can build trust and increase sales. 

CSR ROCKS does a daily checking of your listings to make sure ALL reviews are answered and addressed. We want to acknowledge the good ones and implement the Amazon Satisfaction Guarantee Policy for the dissatisfied buyers.  We will also make sure that you are aware of what your buyers are saying about your products through our weekly report. 

77
Billed monthly
100 Customer Email Responses
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Monthly Reports and Feedback
  • One month FREE!
Start Up
Ideal for business owners with constant/loyal consumers 

177
Billed monthly
240 Customer Email Responses
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Monthly Reports and Feedback
  • One month FREE!
Growth
Best package for Sellers with multiple products in muliple markets

244
Billed monthly
400 Customer Email Responses
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Monthly Reports and Feedback
  • One month FREE!
Monitoring of Low Inventory or No Stocks
One of any sellers "worst nightmare" is when a product goes on out of stocks. This can easily lead to low sales AND can significantly lower down customer satisfaction and loyalty. It is a big let-down to customers when you don't have what they want. 

CSR ROCKS ensures continuous monitoring of number of stocks to maintain availability and avoid having 0 stocks. We will help you set lead time for re-ordering. This will allow continuous flow of sales. No downtime and no turning away of customers due to zero inventory!
Replying to Listing Questions 
CSR ROCKS includes the checking of any questions posted on your listings. We will reply to them in a timely manner. Most of the time, those who posts questions in your listings are yet potential buyers. Taking care of them is a great way to showcase your Customer Service pre-sales! Promotes good customer service and builds a stronger connection to the customers. 
Unanswered questions posted by potential buyers
Product Listing Check Up Solution
Alerts on emails are received when customers post new questions
Include in the daily PLC checklist of reviews to avoid misses
Benefit
Answering all questions posted in your storefront on time has the potential to turn visitors into buyers. Buyers equals sales.
Assistance on any Listing Violation and other Performance Notification
Product Listing Check Up Solution
Having Amazon Policy Violation Notification if neglected can often lead to deactivation or suspension. This can really be a pain to any seller because this can mean loss in sales. 

CSR ROCKS follows a process of  checking ALL your performance notification  and immediately taking actions in resolving it. Sample of these would be image violation, suspension due to quality issues and even high Order Defect Rate. We aim to give sellers the peace of mind knowing someone competent is on top of all their listings that ensures a smooth and continuous flow of sales and profit. 

77
Billed monthly
100 Customer Email Responses
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Monthly Reports and Feedback
  • One month FREE!
Start Up
Ideal for business owners with constant/loyal consumers 

177
Billed monthly
240 Customer Email Responses
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Monthly Reports and Feedback
  • One month FREE!
Growth
Best package for Sellers with multiple products in muliple markets

244
Billed monthly
400 Customer Email Responses
  • Email Follow Up Sequence Setup
  • Frontline Email Support
  • Monthly Reports and Feedback
  • One month FREE!
Product Listing Check up

€47
Billed monthly
3 Listings per month
  • Reply to Product Reviews
  •  Reply to Seller Feedback
  •  Request for the removal of Negative Seller Feedback
  •  Check for Hijackers
  •  Check and Monitor Inventory
  •  Check and Assist Amazon Notifications
  • Check and Assist Quality Alerts Resolution
  •  Answer questions posted in storefront
  •   Weekly Reports on: 
  •  Overall Review Score trend
  •  Product Improvement Ideas from reviews received 
Plus MUCH More!
Keeping customers happy is a whole new job within itself – with so many Amazon sellers simply being too busy to maintain the premium level of customer service necessary to stay ON TOP.
Think about it…
After a long day of developing products, pricing and sales strategies, do you really want to spend hours upon hours reading and replying to a bunch of customer emails?
We’re guessing the answer is a resounding no…
Which is why we’re fully dedicated to taking all the hard work off your hands here at CSR Rocks, because we understand how important customer satisfaction is.

What happens when you click "Get Started"?
STEP #1. Immediately
You will land on survey page and you'll receive email where we get to know who, what, when, where and how things are with you and how we can start working together asap.
STEP #2 - Preparation 
(after around 5 days)
This stage encompasses gathering of data, training CSRs and setting up of tools needed.
STEP #3 - Execution 
(after 1-2 weeks )
This is the final stage where we take over customer service, evaluate the performance, provide action plan and implement actions for better results.
Are you ready to give CSR ROCKS a try? Lets Chat!
Apply for your own Amazon CSR Service
Stand out in your customers minds – for all the right reasons! Get your trained customer service person today!
 This training and service is available only for companies who want to make a difference in their customers' lives.
Company Address | ONESELF LTD, Unit 1109, 
Kowloon Centre, 33 Ashley Road, 
Tsim Sha Tsui Kowloon, 
HONG KONG
© Copyright. CSR Rocks! 
All rights reserved.
WHAT HAPPENS WHEN YOU CLICK "GET STARTED"?
 This training and service is available only for companies who want to make a difference in their customers' lives.
Company Address | ONESELF LTD, Unit 1109, Kowloon Centre, 33 Ashley Road, Tsim Sha Tsui Kowloon, HONG KONG
© Copyright. CSR Rocks! All rights reserved.