CSR ROCKS: Support That Stands Out

CSR ROCKS : Support That Stands Out

CSR ROCKS: Support That Stands Out

CSR Rocks Services!

Are you running yourself or your staff ragged trying to handle your increasing

Amazon customer support needs? Let CSR ROCKS help you!

Email Package

With Amazon now the most popular online selling platform worldwide, competition has NEVER been higher.

And to ensure you make the best profits possible, maintaining positive customer feedback and retention is essential for keeping sales high…

Or your buyers will easily purchase from

other sellers if they’re not 100% happy.

And that’s where our exclusive email packages come in. We make sure that all emails will be responded to within 24 hours or less. These packages are expertly designed solely for Amazon businesses and sellers, our customer-focused email services provide a variety of customer-focused benefits – and all the hard work is done for you!

Product Listing Check-up

Product Listing Check up is the process of manually checking and keeping an eye on your listings to make sure that each Listing Elements are met weekly.

This helps sellers achieve high conversion rate and eventually maintain or increase your sales.

When a seller encounters any issues that can lead to the listing to be DEACTIVATED, it simply means they are not found and your shoppers cant purchase your item therefore LOSS IN SALES!

This is where our exclusive Product Listing Check up package comes in. You have a team of experts working hard in making sure that your listings are active - which leads to continuous flow of sales and profit.

INSTANTLY IDENTIFY PRODUCT ISSUES

Sometimes, product issues crop up without warning – through no fault of your own. But with the potential of hundreds, if not thousands of emails to go through, how will you identify the exact problems that need addressing?

Our service is fully dedicated to identifying any particular trends or patterns that regularly appear in customer emails, so we can quickly pinpoint the precise issues your customer base may be experiencing.

Enabling you with all the information you need in a detailed monthly report, you can make any necessary changes to your products quickly and efficiently – without disrupting sales.

Learn more

Product Listing Check up

€

€47

Billed monthly

3 Listings per month

Reply to Product Reviews
Reply to Seller Feedback
Request for the removal of Negative Seller Feedback
Check for Hijackers
Check and Monitor Inventory
Check and Assist Amazon Notifications
Check and Assist Quality Alerts Resolution
Answer questions posted in storefront
Weekly Reports on:
Overall Review Score trend
Product Improvement Ideas from reviews received

Get Started

What happens when you click "Get Started"?

STEP #1. Immediately

You will land on survey page and you'll receive email where we get to know who, what, when, where and how things are with you and how we can start working together asap.

STEP #2 - Preparation

(after around 5 days)

This stage encompasses gathering of data, training CSRs and setting up of tools needed.

STEP #3 - Execution

(after 1-2 weeks )

This is the final stage where we take over customer service, evaluate the performance, provide action plan and implement actions for better results.

Our partnership has created us 4.6 stars average product ratings with hundreds of reviews. Also a full 5 stars to us as a seller.

We chose to take full automation of all the CSR related emails, listing questions, manual fulfillments, refunds, reports, review thank yous, and you name it. The best business decision by far.

Amazon and eCommerce, in general, are the most customer-centric business model out there. Don't try to be better than the pros, but rather put your time in better use. We did, and we thank the partnership with CSR Rocks from the bottom of our hearts.”

- Riku Calderón

Are you ready to give CSR ROCKS a try? Lets Chat!

Apply for your own Amazon CSR Service

Stand out in your customers minds – for all the right reasons! Get your trained customer service person today!

This training and service is available only for companies who want to make a difference in their customers' lives.

Company Address | ONESELF LTD

Unit 1102, 11/F, 29 Austin Road,

Tsim Sha Tsui Kowloon,

HONG KONG

Choose a package that is right for your business.

No hidden fees and can upgrade, downgrade or cancel ANYTIME!

Email Package

Product Listing Check Up

CSR ROCKS Email Package

There is no point going through the huge hassle of hiring and training people when it is possible to get fast and cost effective customer service integrated immediately based on your company needs.

Essentials

Good for B2C eCommerce beginners or business starters

€ 77/month

Click to Sign Up

100 Customer Email Responses

Email Follow Up Sequence Setup
Frontline Email Support
Monthly Reports and Feedback
One month FREE!

Start Up

Ideal for business owners with constant/loyal consumers

€ 177/month

Click to Sign Up

240 Customer Email Responses

Email Follow Up Sequence Setup
Frontline Email Support
Monthly Reports and Feedback
One month FREE!

Growth

Best package for Sellers with multiple products in muliple markets

€ 244/month

Click to Sign Up

400 Customer Email Responses

Email Follow Up Sequence Setup
Frontline Email Support
Monthly Reports and Feedback
One month FREE!

Product Listing Check up

€47/3 Listings per month

Click to Sign Up

Reply to Product Reviews
Reply to Seller Feedback
Request for the removal of Negative Seller Feedback
Check for Hijackers
Check and Monitor Inventory
Check and Assist Amazon Notifications

Check and Assist Quality Alerts Resolution
Answer questions posted in storefront
Weekly Reports on:
Overall Review Score trend
Product Improvement Ideas from reviews received

WHAT HAPPENS WHEN YOU CLICK "GET STARTED"?

STEP #1. Immediately - You will land on survey page and you'll receive email where we get to know who, what, when, where and how things are with you and how we can start working together asap.

STEP #2 - Preparation (after around 5 days)

This stage encompasses gathering of data, training CSRs and setting up of tools needed.

STEP #3 - Execution (after 1-2 weeks )

This is the final stage where we take over customer service, evaluate the performance, provide action plan and implement actions for better results.

Are you ready to give CSR ROCKS a try? Lets Chat!

Book a Demo

APPLY FOR YOUR OWN AMAZON CSR SERVICE

Stand out in your customers minds – for all the right reasons! Get your trained customer service person today!

This training and service is available only for companies who want to make a difference in their customers' lives.

Company Address | ONESELF LTD, Unit 1109, Kowloon Centre, 33 Ashley Road, Tsim Sha Tsui Kowloon, HONG KONG

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